Goldrock USA LLC – Policies & Legal Information

Effective Date: September 17, 2025

At Goldrock USA LLC (“Goldrock”), we are committed to transparency, compliance, and customer trust. Below you will find links to our key policies and legal statements. Each policy explains your rights, our obligations, and the standards we follow to ensure a safe and secure experience.

Privacy & Data

  • Privacy Policy

    Learn how we collect, use, and protect your personal information. This policy covers ID verification, transaction records, website data, and your rights under U.S. law, CCPA/CPRA, and GDPR.

  • Cookie Policy

    Understand how we use cookies and similar technologies to enhance website performance, analytics, and advertising, and how you can manage your cookie preferences.

  • Accessibility Statement

    Our commitment to making our website accessible to all users, including individuals with disabilities, in line with ADA and WCAG 2.1 AA standards.

Compliance & Legal

  • Terms & Conditions

    The rules governing your use of our website and services, including buying and selling precious metals, liability limitations, and dispute resolution.

  • Disclaimer

    A clear statement on the risks of precious metals investments, limitations of liability, and the scope of information provided on our website.

  • AML & Compliance Notice

    A summary of our Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations, including ID verification, OFAC screening, and transaction monitoring.

  • E-Sign Consent Policy

    Explains how electronic records and digital signatures are legally binding under U.S. law when you transact with Goldrock.

Transactions & Customer Experience

  • Refund & Return Policy icon in white color whiteout name

    Refund & Return Policy

    All transactions are final. Jewelry and scrap sales to us are non-reversible. Bullion sales are final, with replacement offered only if the wrong item is shipped.

  • Shipping & Delivery Policy

    Details our shipping process, insurance coverage, carrier responsibilities, signature requirements, and when risk of loss passes to the customer.

Contact us

If you have questions about any of our policies, please contact us at:

Goldrock USA LLC

15951 SW 41st Street, Suite 800, Davie, FL 33331
Hours: Mon–Fri 10:00–5:00, Sat - by appointment only.
Contact: (954) 737-GOLD | info@goldrockusa.com

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